How we protect customer data

For personal data, all information entered by customers on the website is transmitted to our server via HTTP and encrypted using SSL. Customers can check the URL in the browser’s address bar to confirm encryption by ensuring it starts with “https.”

Customer passwords are stored with the addition of a pseudorandom salt and hashed. Even if the database is compromised, it would be difficult to recover this value.

For anonymous tracking, we only store a portion of the IP address (e.g., 127.1.X.X), which is enough to determine the customer’s country while maintaining their anonymity.

What data do we collect?

Customer Data:

  • Name
  • Password
  • Email
  • Phone
  • Address including country and postal code
  • User’s order history

Data we do not collect:

  • Credit card number, expiration date, and security code

Anonymous Tracking:

  • Display language
  • Cart contents
  • Payment and shipping method preferences
  • Part of the IP address
  • Browser name and version
  • Operating system name and version
  • Pages visited
  • Time spent on pages
  • Scroll position on pages
  • Page clicks

Who collects customer data?

We collect customer personal data and anonymous behavior/preferences on our website.

How we use the collected data

We use this data only for promotional purposes and other personal uses. We never sell it to third parties.

  • Store customer orders for their review
  • Store customer shipping and payment preferences to simplify the checkout process
  • Store customer language preferences to provide a consistent browsing experience
  • Store incomplete shopping carts so users can return later to continue
  • Maintain a short-term record of customers currently using the shopping system, so they don’t need to repeatedly log in

How we will contact customers

  • Phone
  • SMS
  • WhatsApp
  • Facebook Messenger
  • Instagram
  • LINE
  • (or other messaging apps linked to the customer’s email or phone number)

We will contact customers in the following circumstances:

  • Direct promotional information (unless the customer opts out)
  • Answering customer inquiries
  • Order status updates
  • Shipping status updates

Anonymous tracking data will be stored on our server to analyze customer behavior and preferences for promotional purposes. Data stored on Facebook will be used to categorize customers and make our ads more effective on Facebook.

Who shares the collected data?

All third parties with whom we share data have policies in place to protect data according to local laws, ensuring that it is not disclosed or resold for profit.

We share the following data with third parties:

  • Stored personal data databases are stored on web service servers we lease
  • Anonymous tracking data will be uploaded to Facebook; if you have used Facebook, it can identify you from the cookies
  • Order item details, order date, IP address, name, address, and phone number will be provided to:
    • The delivery company chosen by the customer for delivery arrangements
    • The payment gateway chosen by the customer for online payment
  • Email service providers will receive customer email lists when we send promotional emails. These providers include Klaviyo and Google Gmail

How to stop our anonymous tracking

We will retain customer data until notified via the following methods:

  • Email to cs@mamacrazy.com
    We will request third parties to delete the shared personal data based on the customer’s request, in accordance with local laws.

How to opt out of receiving promotions

Uncheck “Receive promotions” on the following pages:

  • Account registration page during account setup
  • On the User settings page
  • After logging in, on the User personal data page
  • Or by emailing cs@mamacrazy.com

How to modify personal data

After logging in, modify the data on the User personal data page
Or email cs@mamacrazy.com