Remittance Information

Account Name: Water Mind Company Limited
Bank: Bank SinoPac
Account Number: 126-018-0005985-4
Bank Code: 807
Branch Name: Chengzhong Branch

After making the transfer, please provide the last 5 digits of your bank account number
to:info@mamacrazy.com

 

Shipping & Delivery Policy

             

  1. Delivery Methods

We offer the following delivery methods (subject to availability):

  • Home Delivery
  • Convenience Store Pickup (Failure to collect may affect future ordering privileges)
  1. Shipping Fees
  • Shipping fees will be charged for orders that do not meet the free shipping threshold (fees vary by delivery method)
  • Free shipping is available for orders over NT$2000 (inclusive), limited to a single delivery address

Actual shipping fees will be automatically calculated and displayed at checkout

  1. Order Processing Time
  • Orders will be processed and shipped within 2–3 business days after payment is completed (excluding weekends and public holidays)
  • Processing time may be extended during high order volume or special circumstances
  1. Holidays & Peak Periods
  • Shipping and customer service will be suspended during consecutive holidays (e.g., public holidays such as Lunar New Year)
  • Orders placed during holidays will be processed in sequence once operations resume
  1. Delivery Time
  • Home delivery: approximately 1–2 business days (subject to courier service)
  • Convenience store pickup: approximately 2–3 business days to the selected store

Actual delivery time may vary due to location, weather, or logistics conditions

  1. Additional Notes
  • If delivery fails due to incorrect information, absence, or uncollected orders, reshipping fees may apply
  • Orders not collected from convenience stores may result in restrictions on future use of this service
  • We reserve the right of final decision regarding order processing and delivery methods

Free Shipping & Returns Policy

  1. Free Shipping
  • Orders over NT$2,000 (inclusive) are eligible for free shipping across Taiwan main island
  • Free shipping applies to the following convenience store pickup services:
    • 7-11
    • FamilyMart
    • Hi-Life
    • OK Mart

Shipping fees for orders below the free shipping threshold will be automatically calculated at checkout

  1. Returns & Exchanges
  • Returned items must be brand new and unused, and must include:
    • Product
    • Accessories
    • Original packaging (inner and outer)
    • Free gifts
    • Invoice
  • Customers are responsible for shipping fees and bank transfer fees when returning items for personal reasons
  • Refunds will be processed according to the original payment method (e.g., credit card, bank transfer)
  • Return processing typically takes 5–7 business days (excluding holidays and shipping time), please be patient
  1. Non-Returnable Items

The following items or situations are not eligible for returns or exchanges:

  • Products that cannot be returned due to hygiene reasons:
    • Intimate apparel (e.g., underwear, socks, waist belts, etc.)
    • Nursing or maternity products
  • Items that have been damaged or show signs of use after delivery, including:
    • Torn due to pulling
    • Stretched, deformed, or loosened
    • Washed
    • Worn
    • Tags removed
  • Special promotion or clearance items marked as non-returnable
  1. Additional Notes
  • Please inspect your order upon receipt and contact customer service promptly if any issues are found
  • We reserve the right to the final decision regarding order review, returns, and exchanges