How to get the free shipping offer

Free shipping (Taiwan local) on all purchases over NT$2,000, limited to logistics service provide by 7-11, Family Mart, Hi-Life, and OK.

How to Process Returns and Exchanges

The returned item must be in brand-new condition, packaged in a bag/box, and include the invoice (including the product itself, accessories, inner and outer packaging, gifts, etc.).
If the return or exchange is due to personal reasons, the customer is responsible for shipping and handling fees.
The refund will be processed according to the original payment method used for the purchase.
The return process takes 5 to 7 working days (excluding shipping time). Please be patient.

Personal items (such as underwear, socks, girdles, etc.) or breastfeeding products cannot be returned or exchanged for hygiene reasons to protect customer rights.
Items damaged after shipment due to human error, such as tearing, stretching, breaking, loosening, washing, worn, or tags removed, cannot be returned.
Sale or clearance items are not eligible for returns or exchanges once sold.